Privacy Policy Page

Effective Date: [Insert Launch Date]

1. Introduction
Lotus Imaging Clinics (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and medical data in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

When you book an appointment, visit our clinic, or use our website, we may collect:

• Personal Identification Details: Full name, age, gender, phone number, email address, and residential address.
• Medical & Diagnostic Information: Doctor prescriptions, clinical history, referral notes, and diagnostic scan reports/images.
• Technical & Payment Data: IP address, browser type, website usage cookies, and transaction references for billing (we do not store full card or UPI PIN details). [1]

3. How We Use Your Information
We use your data strictly to:

• Schedule and perform diagnostic scans and pathology tests.
• Prepare, verify, and deliver accurate medical reports to you and your referring physician.
• Send appointment reminders, report-ready alerts (via SMS, WhatsApp, or email), and respond to inquiries.
• Maintain statutory medical records and improve website functionality

Data Sharing & Confidentiality
Your medical records are strictly confidential. We never sell or rent your personal data. Information is shared only with:

• Authorized radiologists, technicians, and clinical staff involved in your care.
• Your referring doctor or authorized family members upon your consent.
• Regulatory or legal authorities when required by Indian law.

5. Data Security & Retention
We implement industry-standard physical, electronic, and administrative safeguards—including encrypted storage and restricted access controls—to protect patient records against unauthorized access. Records are retained in compliance with Indian medical regulatory guidelines.

6. Your Rights & Contact
You may request access to, correction of, or deletion of your personal contact records (subject to mandatory medical record retention laws) by emailing licpanvel@gmail.com or calling +91 75067 17212